Customer Service

General Returns Policy

You may return most new, unopened items sold and fulfilled by e-Summits.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Contact us, and we will guide you through the process and even supply you with a return mailing label you can print out.

Calculating Your Refund

The following conditions and exceptions apply.

Partial refunds:

• Any opened computer returned within 30 days of delivery: 85% of item's price.
• Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
• Any book that has obvious signs of use: 50% of item's price.
• Any CD, DVD, VHS tape, software, that has been opened (taken out of its plastic wrap): 50% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.

Receiving a Refund

We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we'll issue a refund when you contact us.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued

* If you used an e-Summits.com gift card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.

Non-Returnable Items

e-Summits.com does not accept returns of the following items:

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please call us (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns.

If you have not received the refund within 4 weeks of sending your order back, please contact e-Summits.com.

Gift Returns

Gift recipients can return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned.

You may return most new, unopened items sold and fulfilled by e-Summits.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.